Home Shipping & Order Tracking Can I change my shipping address after placing an order?

Can I change my shipping address after placing an order?

Last updated on May 28, 2026

If your order hasn't been dispatched yet, we'll do our best to update it — but you need to act fast.

Orders are typically fulfilled within 24 hours Monday–Thursday, so contact us immediately at support@etrnl.com.au if you need to make a change. Include your order number and the correct address in your message.

If your order has already been dispatched, we're unable to redirect it and it will be delivered to the original address provided at checkout. Please double-check your address carefully before placing your order.