Engraved rings cannot be exchanged or returned for a refund — personalised items are made specifically for you, so we're unable to resell them.
But if your engraved ring doesn't fit, we've got a solution.
We offer a Lifetime Replacement Policy for engraved rings. If you need a new size, we'll engrave and send out a replacement ring for a flat fee:
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$50 AUD for metal rings
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$20 AUD for silicone rings
This applies at any time — not just within 90 days — so there's no rush to sort it.
To get started, email us at support@etrnl.com.au with your name, order number, the ring you need replaced, and the size you need. We'll take care of the rest.
Tip before ordering an engraved ring: Make sure you're confident in your size first. Our Ring Sizing Kit ($9.95, refunded on any ring purchase) is the most accurate way to confirm your size before you commit to an engraving.