Tobio's FAQ
Visit site
Opens in a new tab
Home
›
Where Is My Order?
Where Is My Order?
41 articles
Where Is My Order?
Order Delayed / Taking Too Long
Tracking Shows the Package Was Delivered
My Tracking Shows No Updates
How long does delivery take?
My Order Is Lost
Why you (the recipient) must contact the local carrier — and why we can’t do it for you
Will I have to pay customs or import fees?
Will my order arrive in time for Christmas, a birthday or a trip?
My order hasn't shipped yet. When will it ship?
I only received part of my order. Is the rest on its way?
My tracking link doesn't work, or I can't find my tracking number
I already received my order. Why am I still getting emails?
Can I get express or faster shipping?
When will my replacement arrive, and how do I track it?
The delivery photo shows a different house, or no parcel. What should I do?
My package was stolen after it was delivered. What can I do?
I don't recognize the carrier on my tracking. Who is delivering my order?
The carrier told me to contact Tobio's. What happens now?
When is my order considered lost?
It's been over a month and my order still hasn't arrived. What can I do?
My gift never arrived. What can I do?
The carrier says my address is wrong, but it's correct. What should I do?
My package is being returned to sender. Will you send it again?
How do I give the courier delivery instructions or a gate code?
The courier tried to deliver but nobody was home. What now?
My tracking says out for delivery, but nothing arrived
What do the tracking statuses mean?
My order already shipped to the wrong address. Can it be redirected?
I got a review email before my order arrived. Why?
I ordered the Beginner Workbook but it wasn't in my package
Can I get a refund instead of a replacement for my lost order?
My replacement order never arrived either. What happens now?
Why did I get more than one tracking number?
Will you tell me if my order is delayed?
When does the 7–12 business day delivery time start?
What counts as a business day for delivery?
Why can't I get a refund for an order marked as delivered?
What is proof of delivery?
My order was lost and I didn't buy Shipping Insurance. What happens?
What happens if a storm, strike or other event delays my order?