Received a Damaged or Faulty Item?

We're so sorry your item didn't arrive in perfect condition! Here's how to get it sorted quickly:

1. Report it within 7 days of delivery.
2. Visit our Return Center and enter your order number and email address.
3. Select the affected item, then choose "Poor quality/faulty" or "Parcel damaged on arrival" as the return reason.
4. Describe the issue and upload a photo showing the damage or fault, along with the items you received.

Once our team reviews your request, we'll send you a free replacement of the affected item. There's no need to send anything back.

Received your order as a gift and it's been more than 7 days? Reach out to us anyway, and we'll do our best to help.

Need More Help?#

For the quickest response, please use our contact form:

👉 https://tobioskits.com/pages/contact

This allows us to route your request to the right team and respond as efficiently as possible.

📧 Email Support#

You can also reach us by email at:

info@tobioshop.com

Please include your order number (if applicable) and a brief description of your issue to help us assist you faster.