Sometimes events outside our control, such as natural disasters, severe weather, labor disputes, supply chain disruptions or transportation failures, can slow down an order. If this happens, delivery timeframes may be affected, and we'll keep you informed.
What does this mean for my order?
- Delivery timeframes are estimates and aren't guaranteed. Delays may arise from customs clearance, carrier disruptions, weather conditions or other events beyond our reasonable control.
- If your order shipment is significantly delayed, we'll notify you by email.
- If an event like this prevents us from fulfilling your order, we'll take reasonable steps to let you know and, where appropriate, provide a refund or an alternative solution.
What should I do?
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Check your tracking information. Enter your order number and email address on our tracking page:
https://tobioskits.com/apps/parcelpanel - Check your inbox. Look out for emails from us, including in your spam or junk folder.
- If your parcel is already with your local carrier, tracking shows their name and a local tracking number. Carriers can often share service updates for your area directly with you.
When should I contact you?
If it's been more than 12 business days since your order shipped, or your tracking hasn't updated for 5 days or more, please contact us here:
https://tobioskits.com/pages/contact
Please include:
- Your order number.
- A screenshot of your latest tracking update.
- Any information provided by the carrier.
See also our article "Order Delayed / Taking Too Long"