If your shipping information was correct at checkout:
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We will send one free replacement for a lost parcel.
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If the replacement is also lost, we can issue a refund minus the shipping costs for both attempts.
If incorrect shipping details were entered at check out, the order is not eligible for replacement or refund.
If the shipping carrier provides proof of delivery confirming successful delivery to the correct address, the order will be considered fulfilled and will not be eligible for a refund or replacement.
If there is evidence of an incorrect delivery or delivery irregularity, we will issue a one-time free replacement for the order.
Note: Refunds are not available for orders marked as delivered. Only a one-time free replacement will be issued if applicable.
Need more details about your order?
Please contact the local carrier using the local tracking number which you will find in our tracking page: https://tobioskits.com/apps/parcelpanel
Why you (the recipient) must contact the local carrier — and why we can’t do it for you
Check the article HERE
Need More Help?
For the quickest response, please use our contact form:
👉 https://tobioskits.com/pages/contact
This allows us to route your request to the right team and respond as efficiently as possible.
📧 Email Support
You can also reach us by email at:
Please include your order number (if applicable) and a brief description of your issue to help us assist you faster.