Yes. If your order shipment is significantly delayed, we'll notify you by email. In the meantime, your tracking information is the easiest way to follow your order.
Where will I see a delay notice?
We'll email the address you used at checkout. If you're expecting an update, please check your spam, junk or promotions folder too.
What should I do in the meantime?
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Check your tracking information. Enter your order number and email address on our tracking page:
https://tobioskits.com/apps/parcelpanel - Keep the normal timeline in mind. Orders are processed within 6–48 hours, and delivery takes 7–12 business days after your order ships. Tracking may not update every day, especially while your package is moving between facilities or countries.
- If your parcel is with your local carrier, tracking shows the carrier's name and a local tracking number, and they can share delivery details with you. See our article "Why you (the recipient) must contact the local carrier — and why we can't do it for you"
When should I contact you?
If it's been more than 12 business days since your order shipped, or your tracking hasn't updated for 5 days or more, please contact us here:
https://tobioskits.com/pages/contact-us#contact-form
Please include:
- Your order number.
- A screenshot of your latest tracking update.
- Any information provided by the carrier.
Good to know
Delivery timeframes are estimates and may vary depending on your destination and conditions such as customs clearance or carrier disruptions. See our article "When is my order considered lost?"