Business days are Monday to Friday, excluding public holidays. Weekends and public holidays aren't counted in our 7–12 business day delivery estimate.
How does this affect my delivery estimate?
Delivery takes 7–12 business days after your order ships, so it covers more days on the calendar. For example, if your order ships on a Wednesday, 7 business days ends on the Friday of the following week, and 12 business days ends on the Friday two weeks later. If a public holiday falls in between, the estimate moves forward by a day.
Does my parcel stop moving on weekends?
Depending on your carrier and location, your parcel may still move through the carrier's network on some weekends. Weekends just aren't counted in the estimate.
What about busy holiday periods?
Delivery timeframes are estimates and aren't guaranteed. Public holidays aren't business days, and carrier disruptions can also affect transit times, so we recommend ordering early if you need your kit by a certain date. See our article "Will my order arrive in time for Christmas, a birthday or a trip?"
Where can I check progress?
Enter your order number and email address on our tracking page:
https://tobioskits.com/apps/parcelpanel
Need help?
If it's been more than 12 business days since your order shipped, or your tracking hasn't updated for 5 days or more, please contact us with your order number:
https://tobioskits.com/pages/contact