Delivery normally takes 7 to 12 business days once your order ships. If it's been longer than that and your tracking hasn't moved, please contact us with your order number, and our team will check it for you.
Before you contact us
- Check the latest update on our tracking page: https://tobioskits.com/apps/parcelpanel
- Tracking doesn't always update every day, especially between countries or in customs, so a few quiet days is usually normal.
- Check the shipping address on your order confirmation, including any apartment or unit number.
- If tracking shows delivered, held at a pickup point or returned, your local carrier can tell you more. Their name and your local tracking number are on the tracking page.
If your order is confirmed lost
- If our investigation confirms that your package was lost in transit, we'll review the available resolution options under our Shipping Policy.
- Depending on the circumstances, we may arrange a replacement shipment or issue a refund.
- If a replacement shipment is also lost, please contact us again so our team can investigate and determine the appropriate resolution.
Contact us here: https://tobioskits.com/pages/contact