Getting more than one tracking number usually just means your order is traveling in more than one package. To improve delivery times and product availability, some orders are fulfilled from different warehouse locations, so items from the same order may ship separately and arrive on different dates.
What does this mean for my order?
- Each package has its own tracking number, which you'll find in your shipping confirmation email(s).
- Packages from the same order may arrive on different days.
- If one package has arrived, that doesn't mean the rest of your items haven't been sent. Any additional packages are delivered separately.
How do I track each package?
- Check your shipping emails. Once your order ships, you'll receive a shipping confirmation email with your tracking number(s).
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Check your tracking information. Enter your order number and email address on our tracking page for the latest updates:
https://tobioskits.com/apps/parcelpanel - Give each package its own time. Delivery generally takes 7–12 business days from when a package ships, and each package moves on its own schedule.
Only received some of your items?
See our article "I only received part of my order. Is the rest on its way?"
Need help?
If a package hasn't moved for a while, or you're not sure which items are on their way, contact us here:
https://tobioskits.com/pages/contact
Please include:
- Your order number.
- The tracking number(s) you received.
- The items you're still waiting for.