Statutory consumer rights are the protections the law in your country gives you when you buy something. Our voluntary 60-day return policy is offered in addition to these rights and doesn't affect them.
How do your policies work with my statutory rights?
- Our cancellation process, our 60-day change-of-mind return policy and our process for damaged, defective or incorrect items don't affect your applicable statutory consumer rights, including any rights to a refund or other remedies.
- Depending on where you live, for example in the European Union or the United Kingdom, you may have additional rights under local law. Our Terms and Conditions explain how we honor these rights.
- We're not able to give legal advice about which rights apply to you, but our team is happy to explain our own policies.
How do I raise a claim?
- Damaged, defective or incorrect item: submit a request through our Return Center with your order details and clear photos showing the issue.
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Return or withdrawal: submit a return request through our Return Center with your order number, email address and a photo of the items:
https://tobioskits.com/apps/parcelpanel-returns/ -
Anything else: contact us with your order number and a short description of your request:
https://tobioskits.com/pages/contact
What should I include?
- Your order number.
- The email address used at checkout.
- Photos of the items or the issue, if relevant.
- The right you'd like to use, if you know it.
What happens next?
Our team will review your request and confirm the available options, in line with our Return Policy and applicable law.