A photo helps our team review your request quickly and accurately. Every request in our Return Center needs your order number, email address and a photo of the items.
Why do we ask for a photo?
- For change-of-mind returns, it helps us check which items you'd like to return and that they're unused, complete and in their original packaging.
- For damaged, defective or incorrect items, clear photos showing the issue let our team verify it. Once confirmed, we'll arrange a free replacement of the affected item or send the correct item, and you're generally not required to send the original back.
How do I take a helpful photo?
- Show everything you received. Lay out all the items from your order in good light.
- Show the issue up close. For a damaged or defective item, take a clear close-up of the problem.
- Include the packaging if it was damaged. If the parcel arrived crushed or torn, a photo of the box helps too.
- Check it's in focus before you upload it.
For damaged, defective or incorrect items, we encourage you to report the issue within 7 days of delivery.
Where do I submit it? Upload your photo with your request in our Return Center: https://tobioskits.com/apps/parcelpanel-returns/
Having trouble uploading? See our article "How do I send you photos of my item?" If your request won't submit, see "My return request isn't going through. What should I do?"