We're very sorry your order still hasn't arrived after more than a month! 💙 We understand how frustrating such a long delay can be, and we'd like to help investigate what happened.
If it's been over a month since you placed your order and you still haven't received it, please contact our support team so we can review the shipment.
What should I check first?
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Check your tracking information. Enter your order number and email address on our tracking page:
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Verify your shipping address. Check your order confirmation to make sure the shipping address is complete and correct, including any apartment or unit number.
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Review the latest tracking status. Check whether your package is still in transit, marked as delivered, being held for pickup, or being returned to the sender.
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Contact your local carrier, if available. If your tracking identifies a local delivery carrier, you may contact them for additional information about the shipment.
What if my tracking hasn't updated for a long time?
If your tracking hasn't changed for an extended period, please contact our support team.
Provide:
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Your order number.
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Your tracking number, if available.
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The date you placed your order.
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A screenshot of your latest tracking information, if available.
Our team will review the available shipping records and help investigate the delay.
What happens if my package is lost?
If your package is confirmed lost in transit, our support team will review your eligibility for a replacement or another appropriate resolution under our shipping policy.
Please note that replacements and refunds are subject to verification and are not automatically guaranteed.
What if I never received a shipping confirmation?
If you haven't received a shipping confirmation email, please check your spam, junk, and promotions folders.
If you still can't find it, contact our support team with your order number and checkout email address.
Our team will review your order status and help determine whether your package has been shipped.
How can I contact Tobio's?
You can reach our support team here:
https://tobioskits.com/pages/contact
Or email us directly at:
Please include your order number so we can review your shipment as efficiently as possible.