Change or Cancel Your Order

Need to make changes to your order? We're here to help, but please act quickly as orders are processed fast.

Can I Cancel My Order?#

You can request a cancellation if your order hasn't shipped yet. Once an order has shipped, an ordinary cancellation may no longer be possible; support must review the current shipment and available remedy. Shipping does not by itself remove applicable statutory rights. If you explicitly exercise a statutory right of withdrawal, contact support for urgent review rather than waiting for delivery before making the request.

To cancel your order: Contact our support team immediately with your order number. We'll do our best to cancel it before it ships.

Can I Modify My Order?#

If your order hasn't shipped, we may be able to:

• Change the shipping address
• Update contact information

For a lamp color or variant change, contact support with the change you want. Support must check whether the order has already been fulfilled and whether the requested variant is available. Changes can be made within 24 hours of purchase if the order has not been fulfilled; requests after 24 hours require case-by-case review. Cancellation and reordering are not automatically required for an eligible variant change. Do not assume the change is complete until support confirms the successful backend update.

We cannot:

• Add items to an existing order (please place a new order)

My Order Already Shipped#

If your order has already shipped:

• Wrong address? Contact us immediately - we may be able to intercept the package depending on its location
• Want to cancel? Contact support to review your request and the current shipment. Ordinary cancellation and a return after delivery are different from an explicit statutory-withdrawal request, which needs urgent review. Do not assume cancellation or a refund has been processed until support confirms the successful backend action.
• Need a different product? Request an exchange once you receive your order

How to Contact Us#

Reach out to our support team with:

• Your order number
• The changes you'd like to make

We'll respond as quickly as possible to assist you.