How to Request a Return

Ready to return your Jellyflow lamp? Here's how to get started.

Step 1: Contact Us

Reach out to our support team with:

• Your order number
• Reason for the return
• Photos if applicable (for damaged items)

Step 2: Receive Return Instructions

We'll review your request and send you:

• Return authorization (if approved)
• Return shipping address
• Any specific instructions for packing your lamp

Step 3: Pack Your Lamp Safely

• Use the original packaging if possible
• If original packaging isn't available, use a sturdy box with plenty of padding
• Wrap the lamp and jellyfish separately to prevent damage
• Include all original accessories and parts

Step 4: Ship Your Return

• Use a trackable shipping method
• Keep your tracking number and receipt
• Ship within 7 days of receiving return authorization

Step 5: Refund Processing

Once we receive and inspect your return:

• Approved returns are refunded within 5-7 business days
• Refunds go to your original payment method
• You'll receive an email confirmation when processed

Return Conditions

Items must be:

• Within 30 days of delivery
• In original condition with all parts included
• Not damaged through misuse

Need Help?

Contact our support team if you have questions about your return.