Exchanges - Different Color or Model

Preference exchange requests can be made within 30 days of delivery, including sale and discounted items. You may open and try your purchase. No restocking or processing fee applies.

How an exchange works#

Tell support which item you ordered and which color/model you want. Reuse details already present in the support thread. Support will check availability and confirm the actual return route and any model-price difference before you agree. Do not invent a keep-the-original-item exchange, a $10/10% processing invoice or replacement-shipping charges.

The customer pays return shipping for a preference return. Return the item and included accessories securely packed after receiving the correct instructions. Original packaging is helpful, not a condition of the 30-day promise.

If you prefer a refund, the same 30-day no-questions-asked return promise applies: full returned-item price, no restocking/processing deduction. Do not replace an eligible refund request with an exchange or forced store credit.

Wrong, damaged, defective or missing items#

Use the specific review route rather than treating an error as a preference exchange. If a verified defect or fulfillment error requires a return, Jellyflow covers that return shipping and no restocking/processing fee applies. Respect the requested remedy and relevant statutory rights.

Availability or agreement is not proof that a refund, invoice, exchange or replacement was processed. State completion only from the matching successful backend result.

Policy: https://jellyflow.co/policies/refund-policy