Contact Us

We're here to help with any questions about your Jellyflow lamp.

How to Reach Us

Email Support The fastest way to reach us is through email. Our support team typically responds within 24 hours.

Before You Contact Us

To help us assist you faster, please have ready:

• Order number (for order-related questions)
• Email address used for the order
• Clear description of your question or issue
• Photos or video (especially helpful for troubleshooting or damage claims)

What We Can Help With

• Order status and tracking
• Setup and usage questions
• Troubleshooting lamp issues
• Returns and exchanges
• Warranty claims
• Shipping inquiries
• General questions

Response Times

• Standard inquiries: Within 24 hours
• Urgent issues: We prioritize damaged items and defects

Response times may be longer during peak seasons.

Helpful Resources

Before reaching out, check if your question is answered here:

Setup & Usage

• Setting Up Your Lamp
• Understanding Lamp Modes

Troubleshooting

• Lamp Keeps Turning Off
• Jellyfish Not Floating Properly
• Tentacles Not Moving

Orders & Shipping

• Tracking Your Order
• Shipping Times

We'd Love Your Feedback

Enjoying your Jellyflow lamp? We'd love to hear about it! Having issues? Let us know so we can make it right.