Shipping & Delivery

Tracking Your Order

Tracking Your Order Once your order ships, you'll receive an email with tracking information. How to Track 1. Check your email for a shipping confirmation from Jellyflow 2. Find your tracking number in the email 3. Click the tracking link or visit 17track.net to track your package Tracking Tips - Updates may take time: Tracking information can take 24-48 hours to appear after shipping - International shipments: May show limited updates while in transit between countries - Multiple carriers: Your package may transfer between carriers during delivery Common Tracking Statuses - Label Created: Your order has been prepared for shipping - In Transit: Your package is on its way - Delivery Exception: There's an issue with delivery—contact the carrier - Delivered: Your package has been delivered Delivery Exception? If your tracking shows a delivery exception: 1. Contact the carrier directly for the fastest resolution 2. They can provide specific details about the issue 3. If you can't resolve it with the carrier, contact us Haven't Received Tracking? If you haven't received tracking information within 3-5 business days of ordering, please contact us with your order number. Contact us at info@jellyflow.co

Shipping Times & Delivery

Shipping Times & Delivery Processing Time Orders are typically processed within 1-3 business days. During peak seasons or sales events, processing may take slightly longer. Estimated Delivery Times Delivery times vary depending on your location: United States: 7-14 business days Canada: 10-18 business days Europe: 10-18 business days Australia/NZ: 14-21 business days Rest of World: 14-25 business days Note: These are estimates and actual delivery times may vary based on customs processing and local carrier conditions. Why Does Shipping Take This Long? Jellyflow lamps are carefully packaged and shipped to ensure they arrive safely. Due to the delicate nature of the product, we use reliable shipping methods that prioritize safe handling. Tracking Your Order Once shipped, you'll receive a confirmation email with tracking information. Please note that tracking updates may take 2-3 days to appear after shipment. Delays Occasionally, packages may experience delays due to: - Customs processing - Weather conditions - Carrier delays - Peak holiday seasons If your order is significantly delayed beyond the estimated timeframe, please contact our support team. Questions? Contact our support team with your order number for specific delivery estimates.

Change or Cancel Your Order

Change or Cancel Your Order Need to make changes to your order? We're here to help, but please act quickly as orders are processed fast. Can I Cancel My Order? You can request a cancellation if your order hasn't shipped yet. Once an order has shipped, it cannot be cancelled and you'll need to wait to receive it and then follow our return process. To cancel your order: Contact our support team immediately with your order number. We'll do our best to cancel it before it ships. Can I Modify My Order? If your order hasn't shipped, we may be able to: - Change the shipping address - Update contact information We cannot: - Add items to an existing order (please place a new order) - Change lamp colors or variants (please cancel and reorder) My Order Already Shipped If your order has already shipped: - Wrong address? Contact us immediately - we may be able to intercept the package depending on its location - Want to cancel? You'll need to wait for delivery and then request a return - Need a different product? Request an exchange once you receive your order How to Contact Us Reach out to our support team with: - Your order number - The changes you'd like to make We'll respond as quickly as possible to assist you.

Order Not Delivered or Lost in Transit

Order Not Delivered or Lost in Transit If your order hasn't arrived within the expected timeframe, here's what to do. First, Check the Basics 1. Verify the shipping address - Check your order confirmation email to ensure the address is correct 2. Check tracking status - See where your package currently is 3. Wait for the full delivery window - International orders can take up to 25 business days Tracking Shows "Delivered" But You Haven't Received It 1. Wait 24 hours - Sometimes packages are marked delivered slightly early 2. Check around your property - Look at back doors, porches, with neighbors 3. Check with household members - Someone else may have received it 4. Contact the carrier with your tracking number for more details Tracking Hasn't Updated in a While Tracking can sometimes be delayed, especially: - When packages are in transit between countries - During customs processing - During peak shipping seasons If tracking hasn't updated in more than 10 business days, contact our support team. Package Appears Lost If your package appears lost (no tracking updates for extended period, or delivery window has passed), contact our support team with: - Your order number - Last known tracking status - Your shipping address confirmation We'll investigate with the carrier and work with you on a resolution, which may include reshipping your order or issuing a refund. Prevention Tips - Ensure your shipping address is complete and accurate - Include apartment/unit numbers - Provide a phone number for carrier contact