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Support Response Time

Age Restrictions and Safety

Customs Restrictions and Fees

Billing Terms and Conditions

Minor Aesthetic Changes

What countries do you ship to?

When will my order arrive?

What if one of my items is out of stock?

What should I do if I provided incorrect shipping information?

Will customs delay my package?

I checked my tracking number. Why hasn't my package moved?

My package says delivered, but it's not here!

What does "Retention" status mean for my tracking?

What does "Arrival At Collection Point" mean?

My tracking says my package is at the post office. Do I need to go pick it up?

What is considered damaged or defective?

My order arrived damaged, what do I do?

I got the wrong product, how do I get a replacement?

I'm missing an item from my order

What’s your return policy?

Is there a warranty?

Can I edit/change my order?

Can I return a sale item?

What does it cost to return an item?

Can I apply a holiday promotion before/after it ends?

Can I use a promo code on sale items?

Can I combine gift cards?

Is the Mini Katana Gift Card a physical card?

Are gift cards refundable?

Can I customize the products?

How to disassembled a katana?

How do I clean my katana?

Mystery Sword Club

General Product