A defective product does not work properly because of a design or manufacturing error. A damaged product, however, has been harmed during shipping, either to our warehouse or to your home.
Since our products are handmade, there may be minor differences in color, texture, and size. These variations are normal and add to each item’s charm; they don’t affect the quality or function.
If you think your product is damaged or defective, please send photos of the issue through our returns portal. You can access it using this LINK.
If you need help with something the portal can’t handle, feel free to reach out to us at support@minikatana.com.