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I checked my tracking number. Why hasn't my package moved?

We wish we could speed up your package delivery, but we can’t control delays during transit. Sometimes, carriers don’t scan packages when they pick them up from our warehouse, which can make it look like your package hasn’t moved. This happens more often during the holidays. All international shipments must go through customs inspection once your package arrives in the destination country, which can take up to 60 days. Please keep an eye on your tracking information for updates on its status. If you believe your order is delayed beyond our usual shipping time, feel free to contact us at support@minikatana.com for an update.

Last updated on Jan 27, 2025

My package says delivered, but it's not here!

Sometimes, courier delivery vehicles with GPS may mark a package as 'delivered' too early. If this happens, please wait one additional business day (excluding weekends and holidays) because your package usually arrives the next day. If it still hasn’t arrived, contact your local USPS, FedEx, or UPS Customer Center for help. If they can’t assist you or if you’ve already filed a claim, please reach out to us, and we’ll do our best to help track your package. If you are a UPS MyChoice Member, we can’t file claims for your orders. You will need to contact UPS directly for assistance.

Last updated on Jan 27, 2025

What does "Retention" status mean for my tracking?

If your tracking shows "Retention," it means your package is either being held at customs for inspection or it was delivered, but no one was there to receive it. You (or the recipient) should have received a slip from the postal carrier with instructions on how to pick up the package. If you didn’t get a slip, it might still be at customs, and you may need to wait a few days for it to clear. We recommend contacting your local post office as soon as possible to resolve the issue. Please keep in mind that Mini Katana cannot control how long customs may hold your package or when it will be released.

Last updated on Jan 27, 2025

What does "Arrival At Collection Point" mean?

If your tracking shows 'Item arrival at the collection point for pick-up,' it means your package is ready to be picked up at your local post office. Please contact your local post office right away, or your package may be returned to us. Reach out to them for more information about your delivery.

Last updated on Jan 27, 2025

My tracking says my package is at the post office. Do I need to go pick it up?

If you see 'Item Arrival At Collection Point' in your tracking, please visit your local post office as soon as you can. Bring your tracking number and a valid photo ID. If you're unsure where your local post office is, call your country’s main post office helpline for assistance. If you don’t pick up your package within a certain timeframe, it will be returned to our warehouse.

Last updated on Jan 27, 2025