If your tracking says “Delivered” but you haven’t received your package yet, please check the following before contacting us — most packages are found quickly.
Please check these common delivery locations
Packages are often delivered to:
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Your mailbox
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Building reception or front desk
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Parcel lockers
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Safe-drop locations (porch, side door, garage)
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A neighbor or household member
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Carriers sometimes mark packages as delivered up to 24 hours early. Many packages arrive later the same day or the following day.
Still can’t find it?
Please contact the local carrier using the local tracking number which you will find in our tracking page: https://tobioskits.com/apps/parcelpanel
You can also visit the local carrier’s website to review the tracking details. In some cases, the carrier may provide Proof of Delivery (POD), such as photos showing where the parcel was left or additional delivery notes.
Why you (the recipient) must contact the local carrier — and why we can’t do it for you
Check the article HERE
Do you need anything else?
For the quickest response, please use our contact form:
👉 https://tobioskits.com/pages/contact
This allows us to route your request to the right team and respond as efficiently as possible.
📧 Email Support
You can also reach us by email at:
Please include your order number (if applicable) and a brief description of your issue to help us assist you faster.