If you've opened a dispute with PayPal or a chargeback with your bank, please let us know. Contacting us directly lets our team review your order and confirm the available options.
Paid with PayPal?
If you've opened a PayPal dispute, please let us know or close it, so our team can review your request. Once your refund is approved, we'll process it within 2–3 business days to your original payment method. Your bank or payment provider may take an additional 5–7 business days to reflect the funds.
Opened a chargeback with your bank?
A chargeback is reviewed by your bank or card provider under its own process. Please contact us with your order number so our team can review your order and let you know how we can help.
What should I send you?
- Your order number.
- The email address used at checkout.
- Your dispute or case reference, if you have one.
- A short description of the issue.
Contact us here:
https://tobioskits.com/pages/contact
Or email us at info@tobioshop.com.
Haven't opened a dispute yet?
We'd love the chance to help first. Many payment questions have a quick answer:
- Waiting for a refund? See "I sent my return back. When will I get my refund?"
- Charged twice? See "I think I was charged twice"
Good to know
Refunds are always issued to your original payment method. Nothing in this article limits your applicable statutory consumer rights or your right to contact your bank or payment provider.