The best way is to contact your local carrier directly with your local tracking number. Once your order has shipped, we can't add notes to the parcel, and carriers usually only take delivery instructions from the person receiving it.
How to do it
- Open our tracking page and enter your order number and email: https://tobioskits.com/apps/parcelpanel
- Find your local carrier's name and your local tracking number.
- Contact the carrier through their website, app or customer service, and share your gate code, building directions or a phone number they can call.
Some carriers also let you choose a safe place, a neighbor or a pickup point for your parcel.
Order not shipped yet?
If your order hasn't been processed or shipped, please contact us as soon as possible with your order number and the delivery instructions you'd like to add.
Our team will check whether the instructions can still be added before fulfillment. Changes aren't guaranteed, especially once warehouse processing has started.
Contact us: https://tobioskits.com/pages/contact
Why the phone number matters
Some carriers may use your phone number to contact you about delivery arrangements. Please make sure the number on your order is correct and includes your country code.