Once your return arrives at our warehouse, our team will inspect it, typically within 10 business days.
If your return is approved, we'll process your refund to your original payment method within 2–3 business days. Your bank or payment provider may take an additional 5–7 business days to reflect the funds.
Add your tracking
If you haven't already, add your return tracking number in our Return Center so we can match your parcel to your return: https://tobioskits.com/apps/parcelpanel-returns/
Timeline at a glance
- Your return reaches our warehouse. You can follow it with your carrier's tracking.
- Inspection: within 10 business days of arrival.
- Refund issued: within 2–3 business days of approval.
- Your bank: another 5–7 business days to show it.
What's included
The amount refunded depends on your return eligibility and the applicable Return Policy.
For eligible full-order returns, original standard shipping charges may be refundable where required by applicable law. Any additional fees, including Shipping Insurance, will be handled according to the applicable policy and legal requirements.
Paid with PayPal?
If you've opened a PayPal dispute regarding your order, please let our support team know when contacting us.
We'll review the payment status and coordinate the appropriate next steps. Refund processing may follow a different procedure while a dispute is active.
Want us to check?
Send us your order number and your return tracking number, and we'll check with our returns warehouse: https://tobioskits.com/pages/contact