No, please don't send returns to our Fort Lauderdale, Florida address. Returns must be sent to the return facility named in your return instructions, which you'll receive with your RMA number once your return is approved.
Why can't I use the Florida address?
The Fort Lauderdale address on our website is the company address of Tobios Commerce LLC. Your return address is the one shown in your return approval email.
How do I get the right return address?
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Submit a return request in our Return Center with your order number, email address and a photo of the items:
https://tobioskits.com/apps/parcelpanel-returns/ - Wait for approval. If approved, you'll receive your RMA number, the return address and instructions.
- Ship within 7 days of approval, with the RMA number inside the package, using a trackable shipping method.
- Add your tracking number in the Return Center.
Returns sent without an approved RMA number cannot be accepted or refunded. See our article "I submitted a return request. When will I get the return address?"
Already sent it?
Please contact us as soon as possible with:
- Your order number.
- Your RMA number, if you have one.
- Your return tracking number and the date you shipped it.
Contact us here:
https://tobioskits.com/pages/contact
Our team will review your situation and let you know the next steps.
Damaged, defective or wrong item?
You're generally not required to send it back. Submit a request through our Return Center with clear photos, and once our team verifies the issue, we'll arrange a free replacement or send the correct item.