An RMA (Return Merchandise Authorization) number is the reference we send you when your return request is approved. It lets our returns team match your parcel to your order, so your return can be inspected and your refund processed.
How do I get one?
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Submit a return request. Go to our Return Center and enter your order number, email address and a photo of the items:
https://tobioskits.com/apps/parcelpanel-returns/ - Wait for approval. Our team reviews every request. If it's approved, you'll receive your RMA number together with the return address and instructions.
- Ship within 7 days of approval. Put the RMA number inside the package and use a trackable shipping method.
- Add your tracking number in the Return Center.
Why is it required?
Returns sent without an approved RMA number cannot be accepted or refunded. The RMA confirms that your return was approved and tells us which order it belongs to, so please don't send anything back until you have it.
Good to know
- For damaged, defective or incorrect items, you're generally not required to send the item back. Once our team verifies the issue, we'll arrange a free replacement of the affected item or send the correct item.
- Still waiting for your RMA? See our article "I submitted a return request. When will I get the return address?"
Need help?
If you can't find your RMA number, contact us with your order number:
https://tobioskits.com/pages/contact