Yes, in some situations. Our team reviews every return request against our Return Policy, and a return or refund may be refused if it doesn't meet the conditions below.
When can a return be refused?
- No approved RMA number. Returns sent without an approved RMA number cannot be accepted or refunded.
- The item has been used. Used products are not eligible for change-of-mind returns under our voluntary 60-day return policy.
- The request is outside the return window. Change-of-mind returns can be requested within 60 days of purchase.
- Significant damage or misuse. Significant damage or misuse beyond normal inspection may result in refusal of a refund, subject to applicable law. If items come back in diminished condition, such as with missing components, we may deduct an amount reflecting the reduction in value instead.
- Abuse or fraud. We reserve the right to refuse returns in cases of abuse, fraud or misuse of the return policy, including repeated patterns of excessive returns.
How can I make sure my return goes smoothly?
- Wait for approval before you ship anything.
- Pack everything. Include all original packaging, components and identification stickers. Bundles must be returned in full.
- Ship within 7 days of approval, with the RMA number inside the package, using a trackable shipping method.
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Add your tracking number in the Return Center:
https://tobioskits.com/apps/parcelpanel-returns/
Think there's been a mistake?
Contact us with your order number and RMA number, and our team will review your situation:
https://tobioskits.com/pages/contact
Good to know
Damaged, defective or incorrect items follow a separate process: once verified, we'll arrange a free replacement or send the correct item. None of this affects your applicable statutory consumer rights.