Your return can still be processed once it reaches our warehouse. Without a tracking number, though, we can't confirm where it is or when it arrived, so your refund can only be issued after we've received and inspected it.
What you can do
- Keep your postage receipt as proof of when you sent it.
- Send us your order number, RMA number, the date you shipped it and a photo of your receipt: https://tobioskits.com/pages/contact
- Our team will check for your return.
Good to know
- Return shipping for change-of-mind returns is paid by you.
- We strongly recommend using a trackable shipping method. If your return is lost or cannot be confirmed as delivered, please contact our team with any available proof of postage so we can review the situation. Responsibility for lost returns is subject to our Return Policy and applicable consumer laws.
- Once your return arrives at our warehouse, our team will inspect it, typically within 10 business days. If your refund is approved, we'll process it within 2–3 business days. Your bank or payment provider may take an additional 5–7 business days to reflect the funds.
Haven't shipped it yet?
Please use a trackable method and add the tracking number in our Return Center: https://tobioskits.com/apps/parcelpanel-returns/