We're sorry your replacement hasn't arrived! If your replacement shipment is also confirmed lost in transit, we won't send a third shipment. Instead, we'll issue a refund minus the shipping costs for both delivery attempts, in accordance with our Shipping Policy..
First, check your replacement's tracking
Your replacement has its own tracking link, separate from your original order. You'll find it in the replacement's shipping confirmation email, or on our tracking page: https://tobioskits.com/apps/parcelpanel
Replacements arrive in 7 to 12 business days once they ship, and tracking doesn't always update every day.
If it says Delivered
Check your mailbox, porch, building reception, parcel lockers and with neighbors. Then contact your local carrier with the local tracking number from the tracking page.
Then contact us
Send us your order number and what the tracking or carrier shows: https://tobioskits.com/pages/contact
Our team will review it. Once the loss is confirmed, your refund goes back to your original payment method. Once your refund is approved, we'll process it within 2–3 business days. Your bank may take an additional 5–7 business days to reflect the funds.