Please contact us as soon as you can. Approved returns need to be shipped within 7 days of approval, and our team will review your situation and let you know the next step.
What to send us
- Your order number
- Your RMA number
- When you'll be able to ship the return
Contact us here: https://tobioskits.com/pages/contact
Please wait for our reply before shipping
If you've missed the seven-day shipping deadline, please wait for our team's confirmation before sending your return. We'll review whether your existing return authorization can still be used or whether further instructions are needed.
Keep in mind
- Change-of-mind returns may be requested within the applicable 60-day return period, subject to our Return Policy.
- Items need to be unused, in their original condition, with all original packaging, components and identification stickers.
- When you ship, put the RMA inside, use a trackable method, and add your tracking number in our Return Center: https://tobioskits.com/apps/parcelpanel-returns/