Yes! If your order arrived after the occasion you purchased it for, you may request a return under our standard change-of-mind return policy, provided the items are unused and meet our return conditions.
If your order has arrived
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Submit your return request within 60 days of the original purchase date, not the delivery date.
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Items must be unused, in their original condition, and include all original packaging, components, and identification stickers.
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Bundles must be returned in full.
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Submit your request through our Return Center using your order number and email address. Supporting photos may also be requested.
Return Center: https://tobioskits.com/apps/parcelpanel-returns/
Once your return is approved, you'll receive an RMA number, return address, and shipping instructions.
Please ship your return within 7 days of approval.
For change-of-mind returns, customers are responsible for return shipping costs.
If you'd prefer to keep the kit, it could still make a lovely gift for another occasion. 🎁
If your order hasn't shipped yet
You can contact our support team to request a cancellation.
Please note that cancellation depends on your order's processing status and cannot be guaranteed.
If your cancellation is approved and successfully processed, any applicable refund will be issued to your original payment method.
Contact us: https://tobioskits.com/pages/contact
If your order is already on its way
If your order has shipped, cancellation may no longer be possible.
You can track your package here:
https://tobioskits.com/apps/parcelpanel
Once your order arrives, you may request a return if it meets our return conditions.
What if my delivery is significantly delayed or missing?
If your package hasn't arrived or appears to be lost, please contact our support team with your order number.
Our team will review the shipping information and help determine the appropriate next steps.