My package is being returned to sender. Will you send it again?

If your package is being returned to the sender, please contact our support team so we can review what happened.

A package may be returned for several reasons, including an address issue, unsuccessful delivery attempts, or a carrier-related problem.

Whether your order can be sent again depends on the reason for the return, the shipment status, and our applicable shipping policy.

What information should I provide?

Please contact our support team with:

• Your order number.

• Your complete shipping address, including your full name, street address, apartment or unit number (if applicable), city, postal code, country, and phone number.

• A screenshot of the tracking status or carrier notification, if available.

• Any information provided by the carrier about why the package is being returned.

• A corrected or alternative shipping address, if you'd like us to consider a different delivery location.

Contact us here:

https://tobioskits.com/pages/contact

What happens next?

Our support team will review:

1. The latest available tracking information.

2. The reason the package is being returned.

3. The shipping address provided during checkout.

4. Whether the package is still in transit or has been received by the sender.

5. The available resolution options under our shipping policy.

Please note that a package marked "Returned to sender" may still be traveling back and might not have reached the sender yet.

Will my package be shipped again?

Reshipment may be possible depending on the circumstances.

Our team will review the shipment and confirm whether reshipping the order or another resolution is available.

Please note that free reshipment, replacements, and refunds are not automatically guaranteed.

What if I entered the wrong shipping address?

If incorrect shipping details were entered during checkout, your order may not be eligible for a free replacement or refund.

Our support team will review the circumstances and confirm the available options under our shipping policy.

How can I track my returned package?

You can follow the latest available tracking updates here:

https://tobioskits.com/apps/parcelpanel

If your local carrier's information is available, you may also contact them for additional details about the return.

Need help?

If you're unsure why your package is being returned, please contact us with your order number.

Our team will review the available information and advise you on the next steps.