If the courier attempted delivery while nobody was home, don't worry! Depending on the carrier, your package may be scheduled for another delivery attempt or taken to a nearby pickup location.
What to do
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Check for a delivery notice. Look for a missed-delivery card or notification in your mailbox, at your door, or in your email or text messages.
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Check your tracking information. Visit our tracking page for the latest delivery updates and any available pickup location details:
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Contact your local carrier. If your local carrier's information is available, contact them using your tracking number to ask whether redelivery or pickup can be arranged.
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Prepare for pickup. If your package is being held at a pickup location, check the carrier's instructions. You may need to bring a valid ID, tracking number, delivery notice, or pickup code.
How long will my package be held?
Pickup holding periods vary depending on the carrier and location.
Please check your tracking information or contact the carrier to confirm the pickup deadline.
If the package isn't collected within the carrier's holding period, it may be returned to the sender.
What if my package is being returned to the sender?
If your tracking shows that your package is being returned, please contact our support team with:
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Your order number.
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Your complete shipping address.
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Your tracking number, if available.
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Any information provided by the carrier.
Our team will review the shipment status and advise you on the next steps.
Contact us: https://tobioskits.com/pages/contact