If your carrier reports that your shipping address is incorrect, even though you've entered it correctly, there may be an issue with how the address was recorded or recognized during delivery.
Sometimes, an apartment or unit number may be missing from the shipping label, or the carrier may have difficulty locating the address.
What to do
-
Check your tracking information. Find your local carrier and tracking number, if available, through our tracking page:
-
Contact your local carrier. Confirm your complete delivery address, including your house number, apartment or unit number, and postal code. You can also provide your contact number if needed.
Ask whether redelivery or collection from a local pickup point is possible.
-
Verify your order confirmation. Check that the shipping address you entered during checkout is correct and complete.
-
Contact our support team. If the carrier cannot resolve the issue, please provide:
-
Your order number.
-
Your complete shipping address.
-
Your tracking number, if available.
-
Any information or instructions provided by the carrier.
Contact us: https://tobioskits.com/pages/contact
-
Our team will review the available shipping information and help determine the appropriate next steps.
What if my package is being returned to the sender?
If your tracking shows that your package is being returned to the sender, please contact our support team with your order number.
We'll review the shipment status and advise you on the available options.
Please note that reshipment, replacement, or refund eligibility depends on the circumstances and our applicable shipping policy.
Good to know
If the shipping address was entered incorrectly during checkout, the order may not be eligible for a free replacement or refund.
However, if your order confirmation shows the correct address and the carrier reports an address issue, our team can review the discrepancy.
Please double-check your shipping details when placing future orders to help prevent delivery problems.