We're so sorry to hear that your package may have been stolen. 💙 We understand how frustrating this can be, and we're here to help you figure out what happened.
Check nearby locations
Before reporting your package as missing, please:
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Check your mailbox, porch, side door, building reception, and parcel lockers.
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Ask your neighbors or anyone in your household if they accepted the delivery.
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Review your tracking information and delivery photo, if available.
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Allow a little additional time if the package was recently marked as delivered, as some carriers may update tracking before the package arrives.
Contact your local carrier
Find your local carrier and tracking number through our tracking page:
https://tobioskits.com/apps/parcelpanel
Contact the carrier and ask them to confirm where your package was delivered.
You can also request proof of delivery, such as a delivery photo or delivery notes.
If you believe your package was stolen, you may also consider filing a report with your local authorities.
Contact our support team
If you're still unable to locate your package, please contact us with:
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Your order number.
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Your tracking number.
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A screenshot of the delivery confirmation or delivery photo, if available.
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Any information provided by the carrier.
Contact us here:
https://tobioskits.com/pages/contact
Our support team will review the available information and help determine the appropriate next steps.
What happens next?
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If there's no valid proof of delivery or evidence suggests your package was delivered to the wrong location, our team will investigate and review your eligibility for a replacement or another appropriate resolution.
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If the delivery confirmation shows your correct address, our team may request additional information to help review the situation.
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If you purchased Shipping Insurance, your order may be eligible for additional protection against loss or theft, subject to the applicable coverage terms and claim verification.
Please note that replacements and refunds are subject to review and are not automatically guaranteed.