My tracking says out for delivery, but nothing arrived

"Out for delivery" means your package is in the final stage of delivery and is expected to arrive soon. However, delivery may not always happen on the same day.

Sometimes, carriers experience delays or need to make another delivery attempt.

What to do

1. Allow a little extra time. If your package was recently marked "out for delivery," check for updates over the next business day. This is a suggested waiting period, not a guaranteed delivery date.

2. Check nearby locations. Look around your mailbox, porch, building reception, parcel lockers, or other possible delivery locations. You can also ask household members or neighbors if they've received the package.

3. Check your tracking information. Visit our tracking page for the latest available updates and local carrier details:

   https://tobioskits.com/apps/parcelpanel

4. Contact your local carrier. If your package still hasn't arrived, contact the carrier using the available tracking information. They may be able to provide more details about the delivery status.

5. Contact our support team. If the carrier cannot resolve the issue, please send us your order number and any information provided by the carrier.

   Contact us: https://tobioskits.com/pages/contact

What if my package has been out for delivery for several days?

If your tracking hasn't changed for several days, please contact your local carrier for an update.

If you're unable to get a clear answer, contact our support team so we can review the available shipping information and help determine the next steps.

What if tracking changes to "Delivered," but I haven't received anything?

If your package is marked as delivered but you cannot locate it, please:

• Check nearby delivery locations and ask household members or neighbors.

• Review any available proof of delivery or delivery photos.

• Contact your local carrier to confirm where the package was left.

• Contact our support team if the package is still missing.

If there's no valid proof of delivery or evidence suggests the package was delivered to the wrong location, our team will investigate and determine whether a replacement or another resolution is appropriate.

Please note that replacements and refunds are subject to review and are not automatically guaranteed.