If your delivery photo shows a different house, an unfamiliar location, or no visible parcel, your package may have been delivered incorrectly.
We recommend contacting your local delivery carrier first to confirm where the package was left. If you're still unable to locate it, our support team can help review the situation.
What to do
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Check your tracking information. Find your local carrier and tracking number using our tracking page:
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Contact your local carrier. Ask them to confirm the delivery location and provide any additional delivery details available.
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Contact our support team. If you're unable to locate your package, please provide:
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Your order number.
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A screenshot of the delivery photo or tracking information.
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A photo of your front door or building, if available.
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Any information provided by the carrier.
Contact us: https://tobioskits.com/pages/contact
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Our team will review the available information and help determine the appropriate next steps.
Tracking shows delivery in another city?
If your tracking information indicates that your package was delivered to another city or an unfamiliar location, please send us a screenshot along with your order number.
Our support team will review the tracking details and investigate the possible delivery discrepancy.
Good to know
A delivery confirmation or photo may help establish where a package was left, but it doesn't always confirm that the intended recipient received it.
Please also check the shipping address on your order confirmation, including any apartment or unit number.
If your package cannot be located, our support team will review the circumstances and determine whether a replacement or another resolution is appropriate.