We're happy to help! Sometimes, carriers can provide additional delivery details directly to the recipient, including delivery attempts, driver notes, or redelivery options. If the carrier has directed you back to Tobio's, our team can review the situation and help determine the next steps.
When you contact the carrier
- Find your local carrier and local tracking number on our tracking page.
- Tell them you're the recipient and give them the local tracking number.
- Ask for the latest delivery details, any notes from the driver, and what you should do next.
They may ask you to confirm your identity or address. Here's more on why this works best, and what to say.
What we can do
- Confirm your order and shipment details.
- Share your tracking information.
- Review the carrier's response and investigate delivery issues where possible.
- Help determine the next steps if your parcel is lost, incorrectly delivered, or returned to us.
Send us the carrier's reply
If the carrier still says to contact us, or they can't help, send us your order number and a screenshot of their reply, and our team will review it.