Defective Product Review

If your Jellyflow product appears defective, contact info@jellyflow.co so the issue and the appropriate remedy can be reviewed.

Within 30 days of delivery#

The published refund policy describes full refund or free replacement for defective items reported within 30 days. This is a defect-review route, not proof that either action has already happened. State the customer's requested remedy accurately. If they request a refund, do not substitute a replacement or request a reshipment address by default.

Use order information and evidence already provided. Ask only for a missing detail that is necessary to understand the issue. A short video can help show an operational fault; photos can show damage or missing parts. Do not repeat a completed troubleshooting step or a previously answered question.

Product-specific review#

Resolve the exact product and version before troubleshooting. The current Standard and Wireless Remote Floating Jellyfish Lamps are rechargeable mechanical lamps. Aquarium tank, pump and filling advice does not apply to them. Use only the correct model's documented safe steps. Do not treat feature dissatisfaction, sound sensitivity or a timer as a confirmed defect without examining the actual model and evidence.

After 30 days#

Do not promise automatic warranty eligibility or categorically refuse help. Product issues can still be reviewed, and any applicable rights or case-specific remedy must be checked. Do not invent a separate warranty exclusion or assert that all rights expire at 30 days.

Remedy and proof#

Support must confirm eligibility and the customer's preference before a remedy is processed. A request, an approval or a supplier message does not mean a refund was issued or a replacement shipped. Customer-facing completion claims require the corresponding verified backend result.

Preference returns follow Jellyflow’s approved 30-day no-questions-asked promise from delivery, including sale items and opened/tried products, with no restocking or processing fee. Customer-paid return shipping applies only to preference returns. If a return is required for a verified defect or fulfillment error, Jellyflow covers that return shipping. The defect route must not be used to demand evidence or troubleshooting for a preference return.

Policy source: https://jellyflow.co/policies/refund-policy