Defective Product & Warranty Claims
If your Jellyflow lamp has a defect, we are here to help review the issue and find the right solution.
30-Day Warranty
All Jellyflow lamps come with a 30-day warranty from the date of delivery covering manufacturing defects.
What's Covered
- Motor/pump failures
- Electrical defects
- LED lighting issues
- Manufacturing defects in the tank or base
What's Not Covered
- Damage from drops, impacts, or mishandling
- Water damage from improper filling
- Normal wear and tear
- Damage from not following setup instructions
Within 30 Days of Delivery
If your lamp appears defective within the warranty period:
- Contact us with your order number if available.
- Describe the issue in detail.
- Send a short video showing the problem so our team can diagnose it.
- Our team will review and confirm the appropriate resolution, which may include a replacement or refund.
Outside 30-Day Warranty
If your lamp develops issues after 30 days:
- Contact us and describe the issue.
- We may be able to offer troubleshooting assistance.
- Replacement parts or goodwill options may be available depending on the case.
- Warranty coverage no longer automatically applies, but we will still do our best to help.
Before Claiming a Defect
Please check our troubleshooting guides first. Many issues have simple solutions:
- Lamp turning off unexpectedly
- Jellyfish not floating properly
- Tentacles not moving
- Charging or remote issues
How to Submit a Warranty Claim
Contact support with:
- Order number if available
- Date of delivery if known
- Description of the defect
- Video showing the issue