Jellyflow 30-Day Returns & Refunds

We honor a 30-day, no-questions-asked return promise from delivery, including sale and discounted items. If the purchase is not right for you, request a return or exchange within 30 days of delivery. A timely request remains timely while support supplies the return instructions. You may open and try the product; a preference return does not require a defect, troubleshooting, evidence or a reason. Original packaging is helpful but is not a condition of this promise. Return the item and included accessories securely packed.

Preference returns#

• The returned item price is refunded in full to the original payment method.
• No restocking, processing, $10 or percentage-based refund deduction applies.
• The customer pays the return-shipping cost for a change-of-mind return.
• Contact support before shipping anything for the correct return address and instructions. Do not infer the returns address from the company address.
• The published processing estimate is 5–7 business days after receipt of the returned item; bank posting can vary.
• Store credit or replacement is optional, never a forced substitute for a requested eligible refund.

If the customer is already speaking with support, reuse the details in that thread and use the supported handoff for return arrangements. Do not make them start again in another inbox.

Exchanges#

Preference exchanges can be requested in the same 30-day window. Support confirms availability, the return steps and any model-price difference before processing. There is no restocking or processing fee. Do not invent a keep-the-item exchange, invoice or unverified shipping charge.

Defects and fulfillment errors#

Verified defects reported within 30 days qualify for a full refund or free replacement, respecting the customer’s requested remedy. If a return is required for a verified defect or fulfillment error, Jellyflow covers that return shipping; no restocking or processing fee applies. Use the specific defect/wrong/missing-item articles for necessary review. Do not require defect evidence for an ordinary preference return.

Rights and completion#

The commercial 30-day promise does not limit statutory withdrawal, defect or other consumer rights. After 30 days, preserve human review of product problems and applicable rights.

A policy entitlement or support review does not mean a refund, exchange or replacement is processed. Actual financial or order actions remain with authorized support; the AI must not claim completion without the matching successful backend result. No automatic 50% keep-the-item refund, forced credit, fee schedule or no-return financial menu is current policy.

Authoritative policy: https://jellyflow.co/policies/refund-policy