Return & Refund Policy

We want you to love your Jellyflow lamp. Here's our policy for returns and refunds.

Return Window

You have 30 days from the date of delivery to request a return or refund.

Refund Options

We offer several options to resolve your concern:

Option 1: Replacement (Keep Original)

We send you a new product of equal value
You keep the original item
Best for: Defective products

Option 2: 50% Refund (Keep Item)

Receive 50% of your purchase price back to your original payment method
Keep the product
Fastest and most convenient option

Option 3: Full Store Credit

Receive 100% of your purchase value as store credit
Use toward any future Jellyflow purchase
No return required

Option 4: Full Refund (10% Processing Fee)

Receive a refund to your original payment method
A 10% processing fee applies
No return of item required

Defective Products

If your product is defective:

Contact us with your order number
Send a short video showing the issue
We'll verify the problem and ship a replacement

After 30 Days

We cannot process returns or refunds after the 30-day window. For defective products outside this window, please contact us and we'll do our best to help.