Tracking Your Order

Once your order ships, you'll receive an email with tracking information.

How to Track#

1. Check your email for a shipping confirmation from Jellyflow
2. Find your tracking number in the email
3. Click the tracking link or visit 17track.net to track your package

Tracking Tips#

• Updates may take time: Tracking information can take 24-48 hours to appear after shipping
• International shipments: May show limited updates while in transit between countries
• Multiple carriers: Your package may transfer between carriers during delivery

Common Tracking Statuses#

• Label Created: A shipping label exists. This alone does not prove carrier pickup or dispatch
• In Transit: Your package is on its way
• Delivery Exception: There's an issue with delivery—contact the carrier
• Delivered: The carrier has recorded a delivery scan. If you have not received the package, tell support so the delivery can be investigated

Delivery Exception?#

If your tracking shows a delivery exception: Contact support with the order number and the exception shown in tracking. The carrier may provide useful details, and support can review the current shipment. If you have already contacted the carrier or completed suggested checks, tell support what happened so you do not have to repeat them.

Haven't Received Tracking?#

If you haven't received tracking information within 3-5 business days of ordering, please contact us with your order number.

Contact us at info@jellyflow.co