Tentacles Not Moving

These checks concern the current rechargeable mechanical Floating Jellyfish Lamp, not a water-filled aquarium.

Use the customer's known version. Check relevant power/charge and visible assembly only as documented in its included manual. Do not open the motor or casing.

For the current Wireless Remote version, the remote can enable or disable tentacle movement. Check that movement is enabled if the customer has not already done so. The Standard version does not include this remote; do not request a remote setting from a Standard customer.

If the problem remains, acknowledge that the previous step did not resolve it. A short video may help support examine the issue. Reuse the customer's order and evidence instead of asking for them repeatedly. Do not promise to arrange or send a replacement; the customer's requested remedy and eligibility need to be reviewed, and a completion claim requires the actual backend result.

Support: info@jellyflow.co