My Lamp Keeps Turning Off

If your Jellyflow lamp turns off unexpectedly, the issue is likely related to the lamp mode setting.

Most Common Cause: Wrong Mode Selected#

Your lamp has two modes:

• Outside Mode: Turns off after 20 seconds of inactivity (sound sensor active)
• Inside Mode: Turns off after 20-30 minutes (battery conservation)

Solution: Make sure your lamp is set to "Inside Mode" for longer operation. Press the mode button to switch between modes.

Other Things to Check#

1. Battery Level: Make sure your lamp is fully charged
2. Power Connection: If using the charging cable, ensure it's securely connected
3. Mode Reversal: Some lamps have modes programmed in reverse—try the other mode

Still Having Issues?#

If switching modes doesn't solve the problem:

1. Try a full charge cycle (charge completely, then use)
2. Check that the charging port isn't damaged
3. Contact us with a short video showing the issue

We'll review your video and help you find a solution or arrange a replacement.

Contact us at info@jellyflow.co