Troubleshooting

My Lamp Keeps Turning Off

My Lamp Keeps Turning Off If your Jellyflow lamp turns off unexpectedly, the issue is likely related to the lamp mode setting. Most Common Cause: Wrong Mode Selected Your lamp has two modes: - Outside Mode: Turns off after 20 seconds of inactivity (sound sensor active) - Inside Mode: Turns off after 20-30 minutes (battery conservation) Solution: Make sure your lamp is set to "Inside Mode" for longer operation. Press the mode button to switch between modes. Other Things to Check 1. Battery Level: Make sure your lamp is fully charged 2. Power Connection: If using the charging cable, ensure it's securely connected 3. Mode Reversal: Some lamps have modes programmed in reverse—try the other mode Still Having Issues? If switching modes doesn't solve the problem: 1. Try a full charge cycle (charge completely, then use) 2. Check that the charging port isn't damaged 3. Contact us with a short video showing the issue We'll review your video and help you find a solution or arrange a replacement. Contact us at info@jellyflow.co

Jellyfish Rising to the Top / Not Floating Properly

Jellyfish Rising to the Top / Not Floating Properly If your jellyfish is rising to the top of the lamp instead of floating gracefully, here's how to fix it. Check Your Setup Improper setup can affect how the jellyfish floats. Verify the following: 1. Tentacles properly attached: The longer tentacles should be in the center holes, shorter ones around the edges 2. Pole secured firmly: Make sure the pole is firmly seated in the base 3. Jellyfish head mounted correctly: The head should be securely attached to the pole For Tower/Cylinder Models If you have the Tower model (cylinder with two jellyfish and air flow base): - Ensure the air flow system at the bottom is working properly - Check that nothing is blocking the air vents - The jellyfish should move with the air current Still Having Issues? Please send us: 1. Your order number 2. A short video showing the issue This helps us understand exactly what's happening and provide the best solution. Contact us at info@jellyflow.co

Tentacles Not Moving

Tentacles Not Moving If your jellyfish lamp's tentacles aren't moving as expected, here are some things to check. Quick Checks 1. Tentacle attachment: Make sure tentacles are properly inserted into the holes under the jellyfish head 2. Power: Ensure the lamp is turned on and has sufficient charge 3. Remote settings (Remote model only): Check that tentacle movement is enabled via the remote control For Remote Models The remote control allows you to enable or disable tentacle movements. Make sure this feature is turned on. Need More Help? If the tentacles still aren't moving after checking the above: 1. Please send us a short video showing the issue 2. Include your order number Once we review the video, we'll help you troubleshoot further or arrange a replacement if needed. Contact us at info@jellyflow.co