Can I add items to or change my order?

Tell us fast and we'll do our best — but because our system moves quickly to get orders packed, it depends on whether your order has been fulfilled yet.

If your order hasn't been fulfilled yet#

The best route is the Chat function on our website. Through chat you can often edit your order yourself and pay any difference on the spot — no waiting required.

If your order has already been fulfilled#

Once an order is fulfilled, we're not able to change its contents. Here's what you can do instead:

• Place a second order for the items you'd like to add.
• Then contact our sales team, or wait for a human to review — we can look at whether it's possible to waive or reduce any additional shipping on that second order. We can't always do this, but we're happy to assess it for you.

If something is very wrong with your original order and it can't be redirected, our returns option may be the answer — see Can I cancel my order? for how returns work.

To reach us, use the chat widget or email support@phycohealth.com.au with your order number.