Can I change my shipping address after ordering?

We know the feeling — you spot the wrong address the moment after you hit "order." Let's sort it as quickly as possible.

If your order hasn't been dispatched yet#

The fastest way to fix this is through the Chat function on our website. Our chat assistant can often help you update the details there and then — usually quicker than waiting on an email, because you can get it done yourself in the moment.

Speed matters here: we aim to dispatch same or next business day, so the sooner you jump on chat, the better.

If your order has already been dispatched#

Once a parcel is on its way, it's genuinely hard for us to redirect it from our end — but you often have better options as the recipient:

• Request a redirect using your tracking number. Australia Post (or your local carrier) will often let the recipient redirect a parcel in transit, and this tends to be the most effective route.
• Ask someone at the delivery address to help — if it's gone to a known person, they can return it to sender or help correct the address.
• If it's gone somewhere truly wrong (a new tenant, a completely incorrect address), we hope to receive the parcel back as a return to sender. Once it's back with us, we can resend it to the correct address.

If you're unsure which applies to you, reach out via chat or support@phycohealth.com.au and we'll help you work out the best path.

Managing a subscription address?#

That one's self-serve — see Managing Your Subscription to update your delivery address for future orders.