Updating Your Payment Method

For your subscription (recurring orders)#

Your subscription billing is managed through the Loop portal.

1. Log in to your account at phycohealth.com.au
2. Click "Manage Subscription"
3. Select the relevant subscription
4. Go to "Billing" and click "Update payment method"
5. Enter your new card details and save

Changes apply to your next scheduled order.

If you checked out using Shop Pay#

Shop Pay stores your payment details separately to your PhycoHealth account. To update your card:

1. Go to shop.app or open the Shop app on your phone
2. Log in with the email address you use for PhycoHealth orders
3. Go to Settings → Payment methods
4. Update or replace your card details

Once updated in Shop Pay, your next PhycoHealth subscription order will use the new card automatically.

For a recent one-time order#

Unfortunately, payment details on a completed order cannot be changed after checkout. If your payment failed and your order wasn't processed, please contact us at support@phycohealth.com.au and we'll help you place it again.

Order placed with the wrong card?#

If you've been charged on the wrong card and would like to discuss options, contact us at support@phycohealth.com.au with your order number and we'll look into it for you.

Still need help?#

Reach us at support@phycohealth.com.au or via the chat widget on our website.