Managing Your PhycoHealth Subscription
Your PhycoHealth subscription is managed through our Loop subscriber portal, which you can access directly from your account at phycohealth.com.au.
How to access your subscription portal
- Go to phycohealth.com.au and log in to your account
- Click "Manage Subscription" in your account menu
- Your active subscriptions will appear — select the one you'd like to manage
If you can't find the portal link, email us at support@phycohealth.com.au and we'll send you a direct access link.
Skip a delivery
If you don't need your next shipment, you can skip it without cancelling.
- In your Loop portal, find your upcoming order under "Next Order"
- Click "Skip shipment"
- Your subscription will resume at the following scheduled delivery
Pause your subscription
Pausing is a great option if you need a break but don't want to lose your subscription.
- In your Loop portal, select your subscription
- Click "Pause subscription"
- Choose how long to pause — you can resume at any time
Cancel your subscription
We'd love to hear if something isn't working for you before you go — but if you'd like to cancel:
- In your Loop portal, select the subscription you'd like to cancel
- Scroll down and click "Cancel subscription"
- Follow the prompts to confirm
Your subscription will not renew after cancellation. Any orders already processed before cancellation will still be fulfilled.
Change your delivery frequency
- In your Loop portal, select your subscription
- Click "Edit frequency"
- Choose your preferred interval (e.g. every 4, 6, or 8 weeks)
Change your delivery address
- In your Loop portal, select your subscription
- Click "Edit address"
- Update your details and save
Please note: address changes only apply to future orders. If you need to change the address on an order already being processed, contact us immediately at support@phycohealth.com.au.
Still need help?
Our team is happy to assist. Reach us at support@phycohealth.com.au or via the chat widget on our website.