If you see 'Item Arrival At Collection Point' in your tracking, please visit your local post office as soon as you can. Bring your tracking number and a valid photo ID.
If you're unsure where your local post office is, call your country’s main post office helpline for assistance.
If you don’t pick up your package within a certain timeframe, it will be returned to our warehouse. If the courier returns your package, you’ll be charged a resend fee and standard processing times will apply. If you prefer a refund instead of a resend, we can refund your purchase minus the original shipping fee, return shipping fee, and any additional international return fees (storage charges, taxes, or unpaid customs fees Mini Katana was charged).