Home Tracking My tracking says my package is at the post office. Do I need to go pick it up?

My tracking says my package is at the post office. Do I need to go pick it up?

By Erica • Last updated on May 15, 2025

If you see 'Item Arrival At Collection Point' in your tracking, please visit your local post office as soon as you can. Bring your tracking number and a valid photo ID.

If you're unsure where your local post office is, call your country’s main post office helpline for assistance.

If you don’t pick up your package within a certain timeframe, it will be returned to our warehouse. If the courier returns your package, you’ll be charged a resend fee and standard processing times will apply. If you prefer a refund instead of a resend, we can refund your purchase minus the original shipping fee, return shipping fee, and any additional international return fees (storage charges, taxes, or unpaid customs fees Mini Katana was charged).